Privacy Policy

1. Information We Collect

RetentionLens ("we," "our," or "us") collects information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and email address
• Company information and job title
• Account credentials and authentication data
• Communication preferences

Usage Data

• Log data including IP address, browser type, and device information
• Usage patterns and feature interactions
• Performance metrics and analytics data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• SOC 2 Type II compliance

5. Your Rights (GDPR)

If you are a resident of the European Union, you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate personal data
• Right to erase your personal data
• Right to restrict processing
• Right to data portability
• Right to object to processing

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect and use personal information about you. You can control cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy, please contact us at:

• Email: privacy@retentionlens.com
• Address: RetentionLens Privacy Team