Introduction
At RetentionLens Metrics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS analytics platform.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include your name, email address, company information, and payment details.
Usage Data
We automatically collect certain information about your use of our platform, including log data, device information, and analytics data to improve our services.
Business Data
We process the business metrics and analytics data you upload to our platform to provide our services. This data remains under your control and ownership.
How We Use Your Information
Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
Regular security audits and penetration testing
SOC 2 Type II compliance
GDPR Compliance
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):
Right of access: You can request copies of your personal data
Right of rectification: You can request correction of inaccurate data
Right to erasure: You can request deletion of your personal data
Right to data portability: You can request transfer of your data
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@glassboxmetrics.com
Address: RetentionLens Metrics, Inc.
123 Analytics Street, Data City, DC 12345